Here are some of the most frequently asked questions at Mobola Perfumes. If you don’t find what you’re looking for, feel free to reach out to us directly!
1. What payment methods do you accept?
We offer multiple payment options for your convenience, including major debit and credit cards, bank transfers, and select mobile payment methods. Your payment information is securely processed, ensuring a safe transaction experience.
2. How can I track my order?
Once your order is dispatched, you’ll receive an email or SMS with details of your dispatch delivery. Should there be any delays or updates, we’ll inform you promptly.
3. What is your return policy?
Customer satisfaction is our priority. If you’re not completely satisfied with your purchase, you may return it within 48 hours, provided the item is unused and in its original packaging. To initiate a return, please contact us for guidance on the next steps.
4. Are all your products authentic?
Yes, we guarantee the authenticity of every product we sell. Mobola Perfumes only sources fragrances and beauty items from verified suppliers, so you can shop with confidence knowing you’re receiving genuine products.
5. How long does delivery take?
Delivery within Lagos typically takes 1-2 business days, while nationwide delivery generally ranges from 3-7 business days. Expedited options are available within Lagos for those who need their products urgently.
6. Do you deliver outside Lagos?
Currently, we focus on domestic shipping within Lagos. However, we’re working on expanding our reach and will update our customers as we add other states to our delivery options.
7. How do I contact customer service?
You can contact our customer service team via phone, email, or through the contact form on our website. We’re here to assist you with any questions or issues related to your order or products.
